1. How similar can the finished piece be to my pet?
We promise a minimum similarity of approximately 85%, and in most cases, the similarity can reach about 90%. Because every wool felt pet replica is entirely handmade, it cannot be 100% identical to the original pet.
2. What if the replica does not look like my pet?
If you are not satisfied after receiving your handmade piece, please contact us within 14 days of delivery. You may return it at your own shipping cost, and we will revise it free of charge and send it back to you for free.
Most custom-made products are not eligible for refund returns. Refund returns are only available for ornament-style products.
3. Can I review the pet portrait before shipping?
Yes. We will send photos or videos of the completed piece for your review before shipping. You may request reasonable adjustments before approving the final result.
4. How many revision rounds do I get after completion?
We offer up to three revision rounds. Most customers are satisfied after one or two adjustments.
5. How many photos do I need to provide?
We recommend providing clear photos showing the front, left side, right side, and back of your pet. A short video is even better.
If some angles are unavailable, our artists can still create the missing parts based on the available references and their professional experience. However, the more reference photos you provide, the better.
6. What kind of photos should I provide?
Please provide clear photos showing the front, left side, right side, and back of your pet. Please also select one of these photos as the primary reference for your pet's facial expression.
7. Can you make a replica of a deceased pet?
Yes. As long as you can provide clear photos, we can create a custom pet memorial for a beloved pet who has passed away.
8. What types of pets can you recreate?
We can create custom pieces for dogs, cats, rabbits, parrots, hamsters, guinea pigs, and many other pets. Please contact us before ordering if you would like to customize an unusual or exotic pet.
9. Can I add my pet's name?
Yes. Please mention it when placing your order. A high-quality copper nameplate can be provided free of charge where suitable for the selected design.
10. Can I include more than one pet in one product?
It depends on the product. Multiple pets can be included in one framed pet portrait.
In general, we recommend no more than four pets in a single frame so that each pet has enough space for clear details, facial features, and a balanced composition. Please contact us before ordering if you want to include more than four pets.
11. Can you include my pet's real fur, collar, clothing, or ashes?
Real fur can be incorporated into the piece during production.
Depending on the product and selected size, a collar, clothing, or other small belongings may also be included. Larger pieces provide more space for these details.
Pet ashes can be stored in the waterproof and dust-proof base of the Memory Home series. Ordinary ornaments are not suitable for storing ashes.
Please contact us before sending any pet belongings.
12. Can I choose the pose?
Yes. You may send reference photos or describe the pose you prefer.
For small pieces such as the 3-inch Mini Figurine, simple sitting or standing poses usually work best. Larger Full Body Figurines allow more flexibility and detail.